Friendly and constructive conversations produce happy customers. However, delivering the same message again and again to each incoming customer can become an unproductive and monotonous task.
Got an email query while you’re already on another call? Simply put your customer support on auto-reply mode.
Be it phone, live chat or email, let your customers know that their issue has been heard. Send an automated response and keep your customers engaged while you work behind-the-scenes to resolve their issue.
Each department requires a custom auto-reply message that perfectly addresses the initial concerns of the customer. For instance, a sales team might need to automate their first-contact message when they are out of the office, while a support team needs to assure their customer that their issue or concern will be dealt with as soon as possible. Kapdesk’s automated response feature significantly simplifies this process.
Interactions with your customers shouldn’t always be initialized by the customer. Let them know that you care about them by remembering them with personalized automated birthday and anniversary response messages, as well as any other occasion that might be magical for them.