Automated Responses

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automated-responses
Don’t Leave Your Customers Hanging

Friendly and constructive conversations produce happy customers. However, delivering the same message again and again to each incoming customer can become an unproductive and monotonous task.

AUTO REPLY
Get back to your customers right now!

Got an email query while you’re already on another call? Simply put your customer support on auto-reply mode.

Be it phone, live chat or email, let your customers know that their issue has been heard. Send an automated response and keep your customers engaged while you work behind-the-scenes to resolve their issue.

MULTIPLE RESPONSE TEMPLATES
DIFFERENT DEFAULT RESPONSES FOR DIFFERENT TEAMS

Each department requires a custom auto-reply message that perfectly addresses the initial concerns of the customer. For instance, a sales team might need to automate their first-contact message when they are out of the office, while a support team needs to assure their customer that their issue or concern will be dealt with as soon as possible. Kapdesk’s automated response feature significantly simplifies this process.

AUTOMATED EMAILS
NEVER MISS A WISH

Interactions with your customers shouldn’t always be initialized by the customer. Let them know that you care about them by remembering them with personalized automated birthday and anniversary response messages, as well as any other occasion that might be magical for them.

Kapdesk can add value to your business. Let us tell you how.

LET'S HAVE A CONVERSATION

  • Run your business from the palm of your hands
  • Have precise control over your customer service
  • Provide continuous support after each product sale
Leverage customer service platform with an online destination for 24/7 support to help your customers answer their own questions. With Kapdesk Help Center you can create a knowledge database, and customer portal that fits in seamlessly with your brand in a matter of moments. Kapdesk streamlines your support infrastructure with real time features like ticket views, prompters and necessary automations. This helps you deliver better customer service and relevant, to the point conversations.
Adjetter Media Network Pvt. Ltd. #25, Vruddhi Complex, 6th Cross, Leela Palace Road, Next To Sri Ayyappa Temple, Kodihalli
Bangalore
Karnataka
560008