Customer Support Team

Customer and support data can help grow your company more effortlessly

To make good support decisions, modern businesses need to collect and maintain extensive information about their customers and their attitudes about any and all offered products and services. Apart from providing more context and detail into a customer’s life cycle, customer information also strengthens and allows for personalization of the product mix. With better targeting, businesses can get ahead of their competition, and come up with insightful paths to take their service activities to new…

Helpdesk Software

A helpdesk can move your business to the big leagues

It’s a common notion amongst small business owners that customer relationship management is for big companies. What they fail to realize is that implementing effective helpdesk software will give their business the necessary means to stay ahead in the game. Traditionally, small businesses operated locally and did business with customers within their locality. This did ensure a steady source of revenue; however, the promise of organizational growth was somewhat slim. With the advent of the…

Customer Support System

Stepping into the future with machine learning is the next big idea for businesses

Implementing a help desk software within a business is never an easy task. During this process, a reasonable concern that arises is whether it can provide the expected return on your investment. A well-established customer support system is adept at organizing large amounts of data. With this big data management, business owners can make more informed decisions in order to improve their business. But that’s easier said than done. Making sense of all that incoming…

Live Chat Software

Improve your online engagement with innovative ways of using live chat

Most businesses use live chat primarily as a tool to engage their customers. When you look at it from the perspective of customer support, you will find it to be an invaluable addition to your arsenal. At the same time, live chat is much more than what it appears to be. A large number of businesses are starting to use live chat for innovative and out-of-the-box uses, other than just being a ticketing system, and…

Customer Support Agent

The less your customers need you, the better you can help them!

When you’re talking about self-service, you will find that many businesses have an FAQ page and community forum, but seldom will you find these forums or pages well-maintained. This goes on to say a lot about the state of self-service as it exists. Although a lot of businesses provide a wide range of support channels for their customers, not all customers want to interact with a customer support agent to get their issues resolved. Such customers instead expect a self-service option from…

CRM Software

What does the future of CRM mean for new and experienced businesses?

Well, although that quote was made in the context of humans and our inherent capabilities, this thought can actually also be applied to anything that’s created by us. The more we learn, the better we apply. To build on that idea, let’s talk about one such small, albeit important, piece of creation – Customer Relationship Management, or simply CRM. The concept of CRM evolved from the 80s’ Rolodex devices, which were hailed for being the…

Customer Support Team

Better customer support teams work with a smart ticket inbox

For any business to thrive and grow, it is important that they take team collaboration problems seriously. It can make a world of difference to the business. For the most part, this can be accomplished with the help of a competent helpdesk product. An intelligent ticketing system will adapt to your teams’ needs and will help them collaborate better. One such feature of a ticketing system is the team inbox. Achieving more with collaboration It’s…

Customer Support Software

Everything-as-a-service (XaaS) – is it the future of customer sales and support?

Business economies have evolved from product-specific sales to keeping the customer at the heart of their operations; they’ve sold products and services, and even moved into the digital space through e-commerce and software-as-a-service. All these transitions have been a direct result of developing customer attitudes and behaviors, and businesses have had to adapt to these trends in order to stay relevant and competitive. It’s the simple nature of business. Customer expectations have and will continuously…

Best Customer Support

Customer experience – the important distinction between reactive and proactive customer support

When people come to a business, whether it’s to enquire about a product, request support on an issue they’re having or to simply learn more about a product or service works, how the entire interaction proceeds can be referred to as the customer’s experience with the business. It’s important to define this metric because customer experience is not the same as customer support. In fact, support is only one, albeit one of the principal elements of customer…

Customer Support Software

What does the future of customer support hold when coupled with technology?

Conventional customer support is increasingly becoming obsolete with the rise of innovative and practical applications of technology in bringing businesses and customers closer. Whether it’s big data processing for building more accurate customer profiles, live web chat to give real-time support to your customers, or taking your business with you wherever you go with mobile support, customers’ expectations from businesses have continuously been increasing. And it’s up to aspiring businesses to keep their customers’ attention…

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  • Run your business from the palm of your hands
  • Have precise control over your customer service
  • Provide continuous support after each product sale
Leverage customer service platform with an online destination for 24/7 support to help your customers answer their own questions. With Kapdesk Help Center you can create a knowledge database, and customer portal that fits in seamlessly with your brand in a matter of moments. Kapdesk streamlines your support infrastructure with real time features like ticket views, prompters and necessary automations. This helps you deliver better customer service and relevant, to the point conversations.
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