Auto Response Software

The power of customer service automation

In the modern world, where almost all forms of technology that we interact with involves some form of automation, it shouldn’t come as a surprise that a human-centric process like customer service can be automated as well. There are various multinational companies that have successfully implemented (to some degree) automated customer service, whereas others are finding it hard to avoid implementing it due to the increased competition in today’s business world. Everybody has experienced automated…

Customer Service Software

5 things that may be affecting your customer service

Have you noticed a steady decline in the number of customers associating with your business? Have you noticed too many complaints coming in from your customer service department? Now that’s definitely is not a good sign. There are probably some loopholes in your customer service process that are causing this negative outcome. It is best to get rid of these causes as soon as possible if you want to keep your business running. It is…

Customer Feedback

Popular customer service trends

The 21st century has witnessed a lot of revolutionary steps towards a better tomorrow. Modern technology has changed the way we see and perceive things. Having the world in our palm (with the help of Smartphones and Tablet PCs) enables you to connect and share even with those who are on the other side of the globe. The business world has benefited so much from the various technological advances, that providing better and more improved…

Dealing with frustrated customers? Here’s how you can make it bearable.

Customer service allows its service agents to interact with all types of people. Some are great to talk to and really motivate you to keep going on, whereas there are those difficult customers who are always testing your knowledge (about your product/service, brand or industry) and your patients. Being in the customer service department, you may have definitely faced an angry or frustrated customer. Customers can get angry for various reasons. Some are valid reasons…

Customer Responses

How to speed up customer responses?

Nobody likes long waits. Take for example ordering food. If you are promised delivery within 30 minutes and your food arrives after 45 minutes, you become an unhappy customer and will probably not order from the same place again, unless they have a secret sauce that keeps you hooked. All customers seek to do business with companies that provide exceptional products or services. However, it is those companies that provide exceptional after-sales services that tend…

Customer Support Quality

5 things to keep in mind while training your support representatives

Whether you run a large-scale business or a startup firm, and no matter how established or how popular your products are, if you don’t have a strong customer support department set up in place, you can end up at the bottom of the industry ladder. The right customer support agents will increase customer satisfaction, enhance customer loyalty and bring added value to your company, helping you grow your business and improve its reputation. Here are…

Customer Support Software

What your customers expect from your customer support?

Competition is fierce in the modern business world. All firms, whether large scale or small startups, are constantly striving to provide exceptional products or services in order to gain a good reputation and market share. This has left the ordinary customer spoilt for choice. With so many options to choose from; all of them providing one or more unique selling points, (USP’s) it makes deciding which one to finally settle for a difficult choice. This…

Customer Service Software

What you need to know about Customer Service?

It may seem like a fairly simple question. You may think the answer to this question is providing assistance to your customers when they have queries. However, the process of assisting customers with their queries is summarizing an entire process into one sentence. Customer service is incorporated in every stage of doing business, which includes pre-sales, during a sale and after sales. It is a diverse field that involves delivering professional, high quality service before,…

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  • Run your business from the palm of your hands
  • Have precise control over your customer service
  • Provide continuous support after each product sale
Leverage customer service platform with an online destination for 24/7 support to help your customers answer their own questions. With Kapdesk Help Center you can create a knowledge database, and customer portal that fits in seamlessly with your brand in a matter of moments. Kapdesk streamlines your support infrastructure with real time features like ticket views, prompters and necessary automations. This helps you deliver better customer service and relevant, to the point conversations.
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