Support ticketing software

A good ticketing software lets you understand and improve your business much more effectively

Having everything centralized in one place enables you and your team to work with more efficiency and allows for a much coherent work force. Centralization is especially of high importance when we take customer care and customer service into consideration. In a customer service team there are a lot of executives working on multiple requests. Centralization enables them to track the information in an easier manner. For instance, your agents Instead of remembering to send a mail to some…

Mobile Support System

Mobile support may be a fresher yet, but it can definitely carry its weight

With more companies adopting a customer-centric focus, customer expectations for a service has increased dramatically. Due to this, customer support quality is becoming the differentiating factor between a business’s success and failure. It is therefore now mandatory for organizations to optimize their phone support quality which will not only help them improve the overall customer satisfaction but will also ensure long-term survival. This article will be exploring some of the options that will help you and your business work…

Customer Support Software

Exceptional customer support should be an important focus for upcoming startups

Fact of the matter is that ten startups don’t make it in this super competitive industry. The reasons for new companies failing to prosper are many. Some fail because they lack the necessary capital that they need to continue moving while others fail because they have inadequate preparations in place. The highly competitive business environment of the modern era requires; businesses deliver on a consistent basis. That’s why startups should focus on investing in customer support…

Social Media Platforms

Social listening is a thing – disgruntled customers use social media as a weapon, and so can you

Social media platforms like Facebook, Twitter and others are constantly evolving and taking the place of emergent platforms. They are for a myriad of reasons the social media platforms are the most dominant for the purposes of marketing and advertising. But, just having a social media presence is not everything. You as a business should go above and beyond what your customers expect from you. In this article we will go through some of the…

Customer Support Team

Product launches should be exciting for your customers as well as your customer support team

As a business, launching a successful product involves being ready for the impact that it will have on your existing customer base, as well as your company. Although, the product and the new features that will come along can be exciting for both your new and prospective customers, they also come with their own challenges, as they bring along change for your existing customers. When your brand is preparing for the launch of a product,…

Customers Feedback

Getting to the root of the problem – use your customers’ feedback to reduce product failings

If you already have a successful business, then you’ve done pretty well for yourself. But what is a successful business? A business like this implies that your products and services are resonating well with your clients, and that they are happy with your customer support system. From here on out, you could probably go easy with your services.   But, the question is: Should you?   Your competition is not going to sit idle and neither…

Customer Care Executives

When your customers can support other customers, you know you’ve done a good job

Customer support in any industry starts with patience. It is the key to customer support, and a great one at that too. After all, you cannot expect your customers to have thorough knowledge about your product. If you have not imbibed this skill into the arsenal of your customer care executives, then you have a lot of work to do. Not only is patience an important skill to have when dealing with a customer, someone…

Customer Service Analysis

In-depth analysis of your support tickets can help you solve them more effectively

What comes to your mind when great customer support is being talked about? More often than not, it’s about the ability to have empathy, patience, and positivity. But, there is something that is equally important if not anymore: and that is the metrics. Support is ultimately about people, and metrics help us measure performance and inform us about the scope of improvements. In order to boost the customer support strategy that you currently have in…

Social Media Customer Service

Social media is a double-edged sword for your customer support

In a matter of few years, social media has managed to alter the fate of the Internet in many different ways. Nearly every facet of society has felt the impact of social media through a wide range of opportunities, as well as scope for risks and threats. Businesses use social media as a medium for providing excellent customer service. However, relying on social media for customer service has both pros as well as cons. Understanding…

Customer Service Executive

Help your customers find a solution to their problem in real-time

In a business environment, your customer service executive is often expected to not only solve the query at hand, but also accomplish the task while following the guidelines of the company. Failing on any of these fronts can lead to some serious damage to the reputation of your brand, and loss in revenue – which is most often exponential due to bad word-of-mouth – for your organization. For this reason, your executives must prepare themselves…

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  • Run your business from the palm of your hands
  • Have precise control over your customer service
  • Provide continuous support after each product sale
Leverage customer service platform with an online destination for 24/7 support to help your customers answer their own questions. With Kapdesk Help Center you can create a knowledge database, and customer portal that fits in seamlessly with your brand in a matter of moments. Kapdesk streamlines your support infrastructure with real time features like ticket views, prompters and necessary automations. This helps you deliver better customer service and relevant, to the point conversations.
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