Mobile Support System

Mobile support and customer service goes hand-in-hand

With the emergence of mobile as the primary mode of communication, there has been a revolution in Call Center Management. Most young adults now own at least one mobile phone, and most of us take it as a granted aspect of our lives. What we can safely gauge is that mobile will continue to grow for a foreseeable time. And this will directly lead to mobile being the key channel for communicating with the customers,…

Help Desk Ticketing System

Less Wastage, More Business: Automation of ticket categorization and assignment for a smarter helpdesk

Whether or not you have an existing helpdesk or service desk software, every business believes in the importance of classifying incoming customer tickets for a more efficient workflow. Disorder in ticket management can lead to a disastrous situation, where even simple issues and grievances can encumber your customer support team. This is because your team is spending too much properly analyzing the issue at hand, evaluating the root cause of the problem, and finally assigning…

Mobile Support

Your customer’s experience is the key to securing your company’s future

When you talk about customer experience, one of the first things that comes to everybody’s mind is customer support executives. But, the fact of the matter is that delivering a Customer Service Experience that is better than what your competitors are delivering is no more the sole responsibility of a business Customer Support Executives. On the flip side, and in today’s context of running a successful business, a customer’s experience and everything that comes associated…

Support Ticketing System

How can you manage support tickets without losing sleep?

Business-to-business (B2B) customer support primarily relies on your customer supports efficient handling of tickets coming their way. Your business could employ the best and most courteous support employees, yet the job is far from effective if your agents are failing to address the incoming complaints. There are a wide variety of reasons that can lead to your agents falling behind. It could be due to increasing workloads, which can make it a difficult task for…

Customer Support System

Get your sales, marketing and customer support on the same page

Businesses are well aware of the internal pit fights that most of their managers have to deal when managing their sales and marketing teams. But, many a times the customer support just goes under the scanner. What many managers fail to realize is that customer support is the organic extension of both sales as well as marketing. Today, the fact of the matter is that customers are willing to shell out more money if they…

Customer Care Center

Make Your Customer Care Center a Profit-Churning System

The common trend among retailers is to focus primarily on the price, the product that they are offering and the service that they will be providing to the customers. But, amongst the three, the most common way to retain customers is by focusing on the customer service aspect of your business. An excellent customer service is many a time the difference between a prospering and a floundering business. An excellent customer service is all about…

Customer Interactions

Boost your customer interactions with these tips and tricks

Boosting customer interactions is something that every business looks forward to – but, at the same time, this is something that is not easy to accomplish. To ensure that your customer service executives are always in a positive mood when the interactions with the customers start, encourage them to smile more. Even though the interactions are not happening in-person, smiling can help the customer support executive stay calm and friendlier towards the customer. One way…

Phone Support

Building relationships through proper phone customer support is vital for your business

When you make it your mission to elevate your customers’ experience through your products and services, that’s when you ensure that your business is doing every possible thing to make your customer as comfortable as possible. Not only do satisfied customers tend to stay more loyal to your cause, but they also become one of the primary sources of bringing in more customers. However, no perfect is business, and there is always room for improvement….

Support Ticket System

Dealing with tickets can and should be an easy business

It is not unusual for businesses to find themselves in a situation where they are required to handle a ton of support tickets every day. If anything, experience has taught most businesses that such situations and challenges can be difficult to handle, and one misstep in the wrong direction can be a ticket to chaos. But, the situation is not all gloomy. On the contrary, you can have systems in place that will ensure that…

Customer Support Software - Kapdesk

Improving your ticketing and customer support with a powerful helpdesk software

It’s an everyday challenge for organizations to deal with the onslaught of service requests that come through their way. While troubleshooting and resolving issues to close tickets is the primary responsibility of your customer support team, more often than not, they end up spending precious time tracking and managing tickets that are coming their way. This kind of operational task takes their time away from what’s important and needs their attention right away. The task…

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  • Run your business from the palm of your hands
  • Have precise control over your customer service
  • Provide continuous support after each product sale
Leverage customer service platform with an online destination for 24/7 support to help your customers answer their own questions. With Kapdesk Help Center you can create a knowledge database, and customer portal that fits in seamlessly with your brand in a matter of moments. Kapdesk streamlines your support infrastructure with real time features like ticket views, prompters and necessary automations. This helps you deliver better customer service and relevant, to the point conversations.
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