Customer Support Team

Customer and support data can help grow your company more effortlessly

To make good support decisions, modern businesses need to collect and maintain extensive information about their customers and their attitudes about any and all offered products and services. Apart from providing more context and detail into a customer’s life cycle, customer information also strengthens and allows for personalization of the product mix. With better targeting, businesses can get ahead of their competition, and come up with insightful paths to take their service activities to new…

Best Customer Support

Customer experience – the important distinction between reactive and proactive customer support

When people come to a business, whether it’s to enquire about a product, request support on an issue they’re having or to simply learn more about a product or service works, how the entire interaction proceeds can be referred to as the customer’s experience with the business. It’s important to define this metric because customer experience is not the same as customer support. In fact, support is only one, albeit one of the principal elements of customer…

Customer Support Software

What does the future of customer support hold when coupled with technology?

Conventional customer support is increasingly becoming obsolete with the rise of innovative and practical applications of technology in bringing businesses and customers closer. Whether it’s big data processing for building more accurate customer profiles, live web chat to give real-time support to your customers, or taking your business with you wherever you go with mobile support, customers’ expectations from businesses have continuously been increasing. And it’s up to aspiring businesses to keep their customers’ attention…

Customer Support

The best way to deal with holiday season customer support stress

‘Tis the time of the holiday season – the time when people can countdown in anticipation for a new and exciting year. The time when people celebrate the spirit of the festival with shiny new purchases and elaborate gifts. The time when people can relax and sit back, while businesses rush to meet product and service demands with excessive overtimes. Okay, maybe it’s not as grim as that sentence seemed to sound. But when your…

Cloud Based Customer Support Software

Cloud-enabled customer support can augment your service activities

Let’s say that you’re delivering support to your customers through multiple channels. Do you know which agent responded to the customer’s ticket? Are you sure that ticket was assigned to an agent? Is the ticket still unresolved? Trying to answer these questions without any substantial aid will almost always lead you to a dead end, and lead to failure in delivering valuable insight in your operations. At the end of the day, understanding your customers…

Kapdesk Is Officially The Rising Star Of Customer Support Software According To FinancesOnline

You may have heard multiple times how intuitive and straightforward our helpdesk is, but what pleases us the most is that you had a chance to confirm that in person. It is you, among other loyal users that let us know we’re marching in the right direction. Recently Kapdesk was thoroughly tested by a FinancesOnline, popular software reviews and SaaS marketing platform, who examined in depth all our key functionalities. Our can find the details…

Customer Support Platform

Productivity in Customer Service: Gamify your Customer Support Platform to win sure points

Customer service is not really a glamorous field. Most, if not all, support tasks are routine, the customers eternally angry and generated ticket queries becomes monotonous. Hence, it might not come as a surprise that attrition rates are extremely high in customer service domains. This is simply because service representatives are not usually motivated to constantly repeat scripted responses or even be too concerned about all the incoming customers with their wide range of problems….

Customer Support Software

Bringing your customer support to the next level is tough, but it’s worth it

The times, they are a-changin’. Today’s businesses can no longer ensure success by simply focusing on creating an exceptional product, and completely ignore the very people that contribute to that success – their customers. With a radical shift in how customers are perceiving the rising amount of businesses around them, companies are rushing to re-align their focus from their products and services – their product mix – to where it actually matters – building long-term…

Good Customer Support

Want to wow your customers and keep them happy with good support?

There was a time in the past, when having a robust sales and marketing team was all you needed to sell your products like hotcakes. All was fine for a while, then the rules of engagement changed. And, now it was the responsibility of the Customer Service Team to ensure repeat customers kept coming the business’s way. As we have moved to a more connected world, the rules of customer engagement have changed drastically. Your…

Customer Data Management

What can you do with customer data for your customer support?

As a company who is dealing with a lot customers day in and day out, you have a lot of metrics. So, what are you doing with it? But in case you are struggling to act on the data, then this article will help you get a start. Let’s get to it. In Customer Service, just like in many other things metrics are very important.  These metrics will help you get deep visibility into the…

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Leverage customer service platform with an online destination for 24/7 support to help your customers answer their own questions. With Kapdesk Help Center you can create a knowledge database, and customer portal that fits in seamlessly with your brand in a matter of moments. Kapdesk streamlines your support infrastructure with real time features like ticket views, prompters and necessary automations. This helps you deliver better customer service and relevant, to the point conversations.
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