Improving App Performance For The Betterment of Productivity

Improving App Performance For The Betterment of Productivity

When your app is performing at a level that is considered subpar, it can be extremely annoying and costly for your business and customers. If your app is for customers, it running slow or sluggish could lead your customers to go elsewhere, and if the app is for your staff, it could waste a lot of work hours. Instead of letting that take place, you should be sure to improve the performance of your app,…

Helpdesk Software

A helpdesk can move your business to the big leagues

It’s a common notion amongst small business owners that customer relationship management is for big companies. What they fail to realize is that implementing effective helpdesk software will give their business the necessary means to stay ahead in the game. Traditionally, small businesses operated locally and did business with customers within their locality. This did ensure a steady source of revenue; however, the promise of organizational growth was somewhat slim. With the advent of the…

Customer Support System

Stepping into the future with machine learning is the next big idea for businesses

Implementing a help desk software within a business is never an easy task. During this process, a reasonable concern that arises is whether it can provide the expected return on your investment. A well-established customer support system is adept at organizing large amounts of data. With this big data management, business owners can make more informed decisions in order to improve their business. But that’s easier said than done. Making sense of all that incoming…

Live Chat Software

Improve your online engagement with innovative ways of using live chat

Most businesses use live chat primarily as a tool to engage their customers. When you look at it from the perspective of customer support, you will find it to be an invaluable addition to your arsenal. At the same time, live chat is much more than what it appears to be. A large number of businesses are starting to use live chat for innovative and out-of-the-box uses, other than just being a ticketing system, and…

Customer Support Agent

The less your customers need you, the better you can help them!

When you’re talking about self-service, you will find that many businesses have an FAQ page and community forum, but seldom will you find these forums or pages well-maintained. This goes on to say a lot about the state of self-service as it exists. Although a lot of businesses provide a wide range of support channels for their customers, not all customers want to interact with a customer support agent to get their issues resolved. Such customers instead expect a self-service option from…

CRM Software

What does the future of CRM mean for new and experienced businesses?

Well, although that quote was made in the context of humans and our inherent capabilities, this thought can actually also be applied to anything that’s created by us. The more we learn, the better we apply. To build on that idea, let’s talk about one such small, albeit important, piece of creation – Customer Relationship Management, or simply CRM. The concept of CRM evolved from the 80s’ Rolodex devices, which were hailed for being the…

Customer Support Software

Everything-as-a-service (XaaS) – is it the future of customer sales and support?

Business economies have evolved from product-specific sales to keeping the customer at the heart of their operations; they’ve sold products and services, and even moved into the digital space through e-commerce and software-as-a-service. All these transitions have been a direct result of developing customer attitudes and behaviors, and businesses have had to adapt to these trends in order to stay relevant and competitive. It’s the simple nature of business. Customer expectations have and will continuously…

Customer Loyalty

Customer learning – one of the best tools for improving customer loyalty

For every business, irrespective of the industry, cost of acquiring a new customer is pretty high when compared to a customer who has been coming back to purchase from you. Such customers are loyal to you, even when you’re not executing sales or experiencing low on-boarding. Loyal customers are responsible for a constant stream of revenue through repeat purchases over their entire life cycle. Moreover, they are also extremely likely to recommend your business within…

BigBasket.com + Kapture CRM = Sheer Awesomeness!

BigBasket.com + Kapture CRM = Sheer Awesomeness!

There is a new love story brewing in town. India’s largest online grocery retailer, BigBasket has always been super obsessed with exemplary customer service. In spite of having a world class support team and an awesome delivery infrastructure, customer service continued to remain a challenge, thanks in part to their customers’ top grade expectations and that too, from the leader in the market! BigBasket’s customer service team relentlessly answers queries across email, phone, social media,…

Customer Service

The secret recipe for customer satisfaction – speed and proficiency

Customer service is extremely fragile. If you take your sweet time before responding to a customer with a service request, you might find yourself speaking to the air, because that customer is long gone. The longer you wait, the more likely it is for your customers to feel frustrated and move on. On the other hand, if you deliver a response too quickly – and without any proper analysis – you may end up giving…

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  • Provide continuous support after each product sale
Leverage customer service platform with an online destination for 24/7 support to help your customers answer their own questions. With Kapdesk Help Center you can create a knowledge database, and customer portal that fits in seamlessly with your brand in a matter of moments. Kapdesk streamlines your support infrastructure with real time features like ticket views, prompters and necessary automations. This helps you deliver better customer service and relevant, to the point conversations.
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