Customer Support Team

Better customer support teams work with a smart ticket inbox

For any business to thrive and grow, it is important that they take team collaboration problems seriously. It can make a world of difference to the business. For the most part, this can be accomplished with the help of a competent helpdesk product. An intelligent ticketing system will adapt to your teams’ needs and will help them collaborate better. One such feature of a ticketing system is the team inbox. Achieving more with collaboration It’s…

Customer Service Team

How can you keep your service team constantly engaged and motivated?

Happy and motivated employees = Happy customers = A booming business Running a successful business sounds simple and straightforward. However, it’s obviously easier said than done. Especially when you consider the fact that you need to maintain the needs and requirements of hundreds and thousands of people within your company, all while ensuring that your internal operations are functioning smoothly to keep your customers happy. By clear logic, it can be quickly determined that delivering…

Team Inbox

Augment your internal operations with a shared team inbox

Over the last couple of decades, businesses have been undergoing drastic changes in how they operate within their environments. Whether it’s keeping a tab on all the internal activities, or interacting with partner entities and end-consumers, most businesses in the modern age have had to constantly reinvent themselves just to maintain the status quo and maintain their competitiveness. A major and important factor that has directly affected this paradigm shift has been a boom in…

Team Inbox

How can you use a team inbox to improve your agents’ productivity?

All businesses today are using email aliases to manage a vast array of inquiries coming their way. These inquiries could either be from colleagues from other departments or from people with queries regarding the company’s products or services. However, the email applications present in the market today don’t make it any easy for teams to collaborate with each other effectively. This usually leads to breaking of heads and wasting of time trying to configure email…

Team Inbox

Team Inbox is all you need to make email new again

If you are a business that is trying to push its products and services through different mediums, then you already know the importance of communicating with your customers by using email and newsletters. So, when you go out looking for even better tools in the market, ensure that the customer support tools that you end up implementing not only gets the email part right, but also ends up giving you a variety of other choices….

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  • Provide continuous support after each product sale
Leverage customer service platform with an online destination for 24/7 support to help your customers answer their own questions. With Kapdesk Help Center you can create a knowledge database, and customer portal that fits in seamlessly with your brand in a matter of moments. Kapdesk streamlines your support infrastructure with real time features like ticket views, prompters and necessary automations. This helps you deliver better customer service and relevant, to the point conversations.
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