7 ways a helpdesk ticketing system can improve your customers’ experience

A customer’s experience is the cumulative of all the interactions that they have with a business. Whether it’s a marketing call, sales follow-up, delivery notification or a simple service request, your customer’s perspective about your business depends entirely on how you treat them during these activities. Your customers are your biggest advocates It’s always helpful to remember that your customers are way more important to your business than simply aiming for more and more sales….

23

Nov 2016

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Minimize escalations and keep your customers happy with a ticketing software

We believe in customer service – good customer service. But good customer service isn’t something that you just write down on a piece of paper, call it a ‘goal’ and then file it away for forever. It’s something that has to be continuously delivered and monitored, not only for better business health but also for more substantial customer relationships. Your customers will look up to you for service when they are either facing an issue,…

15

Nov 2016

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Significantly Lower Your Ticket Resolution Times With A Smart Help Desk System

Do you want to build your brand to be the best in the market? Do you want your customers to talk to each other about your company and spread the good word? Well, one way to ensure that is by building exceptional products that deliver all the values that they were expecting, and even go above and beyond to surprise them. But then there’s also Murphy’s Law. Although its validity might be arguable, everyone would…

09

Nov 2016

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A Help Desk Ticketing System is Miles Ahead of Email for Better Team Collaboration

In the past few decades, almost the entire world has fully moved from direct mail to email for communicating with each other. Soon, most business vying to be successful will understand the true implications and strengths of a helpdesk system for managing their internal chats, and how relevant it has become to become a better customer-facing company. Unless you are a one-man team. If that’s the case, what are you doing reading this article?! For…

08

Nov 2016

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Adopting a Help desk Ticketing System Eliminates Your Customer Service Bottleneck

Whether you are serving only a small group of customers locally, or based in multiple locations internationally, all your customers have certain expectations from your business when it comes to the products and services. As your customer user-base starts growing exponentially, it can put an immense load on your customer service operations and put an extensive load on your customer service agents. This can reduce the efficiency of your customer support and exhaust your agents,…

04

Nov 2016

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Critical Service Metrics That Can Be Optimized With A Ticketing System

To run a successful helpdesk requires keeping track of certain important metrics that enables you to improve the overall Customer Service Experience. The core parameters responsible for governing the performance of a help desk have been summed up in the article and will certainly help you take your customer service a notch higher. Understand the overall ticket count The whole idea of implementing helpdesk is to improve the efficiency of dealing with tickets. A simple…

03

Nov 2016

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Five game-changing benefits of using a mobile ticketing application

Mobile devices were invented for exactly one purpose in mind – connecting people all across the world with people all across the world. Although the mechanisms have continuously evolved and become smarter over the last couple of decades, its core function has maintained its position in the market. Even though the growth of smartphones might be plateauing, it’s safe to assume that it’s highly prevalent all across the world, with each individual owning atleast one…

28

Oct 2016

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Helpdesk Ticketing System Connects Customers to Exceptional Support: An Introspection

The advantages that a master Customer Support System plays in business can never be over-emphasized. With the exception of the improvements that it brings in client satisfaction, loyalty and retention, it’s also an excellent tool to maintain your position above the competition. According to a good section of service professionals – which also makes a ton of sense when you see the modern business context – if you cannot outspend your competitors, you NEED to…

27

Oct 2016

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An important checklist to choose the best ticketing software

Any fast growing company in the 21st century would want to have the perfect panacea in place for the complications that arise due to customer service problems. Organizations that are on the fast route don’t have the patience or the resources in place for a trial and error approach. What they are looking out for is a solution that can be implemented across the board without any major complications. With the emergence of a Ticketing…

21

Oct 2016

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An integrated ticketing system can help you steer clear of customer service catastrophes

Have you ever spoken to a customer, only to realize you have absolutely no information on their past activities and purchases? How would you proceed to help that customer if you have no idea whether they’ve already spoken to another team member previously? Well, although walking in the dark can be a thrill for the adventurous, it can be equally threatening and potentially harmful at times. Not being able to predict what your customers will…

21

Oct 2016

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