Customer Support Software

What does the future of customer support hold when coupled with technology?

Conventional customer support is increasingly becoming obsolete with the rise of innovative and practical applications of technology in bringing businesses and customers closer. Whether it’s big data processing for building more accurate customer profiles, live web chat to give real-time support to your customers, or taking your business with you wherever you go with mobile support, customers’ expectations from businesses have continuously been increasing. And it’s up to aspiring businesses to keep their customers’ attention…

Customer Service

Personalized customer service follows complete agent autonomy

Good businesses understand the importance of keeping their customers happy at all times. Great businesses realize that although that’s true, it’s not practical to keep each and every customer happy at the same time. This is largely owed to the fact that customers’ needs are varying and dynamic, which means that trying to provide customer service that is based on a one-size-fits-all approach is pretty much the worst blunder to make for a business. Whenever…

Customer Support

The best way to deal with holiday season customer support stress

‘Tis the time of the holiday season – the time when people can countdown in anticipation for a new and exciting year. The time when people celebrate the spirit of the festival with shiny new purchases and elaborate gifts. The time when people can relax and sit back, while businesses rush to meet product and service demands with excessive overtimes. Okay, maybe it’s not as grim as that sentence seemed to sound. But when your…

Free Customer Service Software

Artificial intelligence is the next step towards an error – free customer service

Only a few years ago, artificial intelligence, or simply AI, seemed like a buzzword that researchers and venture capitalists threw around when talking about the future of the digital world. AI was created to transform the entire world with more efficient machines, more high-quality products, productive businesses, and better standards of living for everyone. And all of this by simulating human-like intelligence in our otherwise simple machines, and use them for tasks that are beyond…

Social Media Support

Social customer care in today’s times is more important than you think

Transitioning into the “age of the customer” has forced businesses – both established as well as new comers – to distinguish themselves from their competitors and come out at the top. Not all of these distinctions can be made in terms of pricing or another parameter related to monetary gains. Instead, they need to venture into more intangible concepts, such as building a trustworthy brand image, an approachable personality, and always being there for the…

Customer Loyalty

Customer learning – one of the best tools for improving customer loyalty

For every business, irrespective of the industry, cost of acquiring a new customer is pretty high when compared to a customer who has been coming back to purchase from you. Such customers are loyal to you, even when you’re not executing sales or experiencing low on-boarding. Loyal customers are responsible for a constant stream of revenue through repeat purchases over their entire life cycle. Moreover, they are also extremely likely to recommend your business within…

Customer Service Software

Is it too much to ask for selfless customer service?

It’s easy for businesses to focus their efforts on simple financial gains when performing customer service. But doing so usually trades off customer satisfaction – sometimes even completely neglects it – in exchange for monetary profits. This kind of selfish approach might churn out great profits for the business in the short-term, but if you do not focus on helping your real stakeholders (being your end-consumers or customers), your company is highly likely to take…

Customer Service Software

Improve your customer service performance with a clear support strategy

Businesses are always on the lookout for methods to multiply their user-base without sacrificing on their customer service performance. Good service is not simply based on being polite or speaking well with your customers, but rather on how well you can understand and resolve customers’ issues when they come and contact you about it. This is exactly why businesses are rushing to turn their product-oriented business into a more customer-focused one, which is becoming exceedingly…

Customer Service Agent

Being A Good Customer Service Agent Is More Than Simply Resolving Faster

It’s a simple fact, that a customer service agent is extremely important for every business’ support activities. The better an agent is, the more chances that their interactions with any customer go down smoothly and without any glitches. But what is a ‘good’ service agent, anyway? Being an exceptional agent involves having certain objective as well as subjective attributes within you. When you have these qualities, speaking to a customer, understanding the problem that they…

Helpdesk Ticketing System

7 ways a helpdesk ticketing system can improve your customers’ experience

A customer’s experience is the cumulative of all the interactions that they have with a business. Whether it’s a marketing call, sales follow-up, delivery notification or a simple service request, your customer’s perspective about your business depends entirely on how you treat them during these activities. Your customers are your biggest advocates It’s always helpful to remember that your customers are way more important to your business than simply aiming for more and more sales….

Kapdesk can add value to your business. Let us tell you how.
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  • Run your business from the palm of your hands
  • Have precise control over your customer service
  • Provide continuous support after each product sale
Leverage customer service platform with an online destination for 24/7 support to help your customers answer their own questions. With Kapdesk Help Center you can create a knowledge database, and customer portal that fits in seamlessly with your brand in a matter of moments. Kapdesk streamlines your support infrastructure with real time features like ticket views, prompters and necessary automations. This helps you deliver better customer service and relevant, to the point conversations.
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