Customer Support System

Stepping into the future with machine learning is the next big idea for businesses

Implementing a help desk software within a business is never an easy task. During this process, a reasonable concern that arises is whether it can provide the expected return on your investment. A well-established customer support system is adept at organizing large amounts of data. With this big data management, business owners can make more informed decisions in order to improve their business. But that’s easier said than done. Making sense of all that incoming…

Multi Channel Support

Do you know some of the important measures of multi-channel support?

Customer support has evolved from direct mail to phone – the more conventional channels – to email and live chat and, albeit more recently, even social media. However, all these forms of service had to work out effectively for both the company and the customer. And so we recognized the importance of learning how to recognize the drawbacks that hold back good customer support. The concept of support metrics are fortunately not new, but digital…

Social Media Customer Service

Become A Master At Customer Service On Social Media Platforms

Around the time when Facebook and Twitter were initially launched, their active user-base used these platforms for pretty much what they were meant to do – keeping in touch with old contacts and engaging in conversations with new ones! However, these agencies grew and changed, and businesses started to realize their potential for targeting customers better. With social media, opportunities for connecting with the customer and listening to them speak about a brand became more…

Help desk Ticketing System

Helpdesk Ticketing System Connects Customers to Exceptional Support: An Introspection

The advantages that a master Customer Support System plays in business can never be over-emphasized. With the exception of the improvements that it brings in client satisfaction, loyalty and retention, it’s also an excellent tool to maintain your position above the competition. According to a good section of service professionals – which also makes a ton of sense when you see the modern business context – if you cannot outspend your competitors, you NEED to…

Customer Support System

Query Resolution: Accelerate your customers’ queries with quicker solutions

You’ve set up your business, produced enough products to service millions of customers, and hired people to manage its distribution. You’re happy with what you’ve created. But what about your customers? Are they also satisfied with your product? Are they coming to you with any problems they face? And how long are you taking to reply to them? No product is perfect, and as such, bugs and minor issues always tend to creep up during…

Customer Service Glossary

Important Terms in Customer Service Glossary – Kapdesk

If you’re new to customer service, chances are that you haven’t had enough time to acquaint yourself with all the jargon that is used by your peers. Well, we’ve made a comprehensive guide on the most commonly used terms, and what they mean to a customer support representative and a business. Administrator – The administrator is responsible for overseeing the entire customer support operations as well as the help desk software, right from when the…

Helpdesk Software

Optimize your customer interactions with a better help desk

Every business manager will agree that effectively managing their customers’ enquiries and tickets can put an immense load on the customer support system. This is especially true when a business is exponentially increasing their customer base, and trying to serve to their needs together. In such scenarios, most businesses are faced with two options – either bring in more helpdesk executives to cater to more customers, or make the Helpdesk Software smarter in recognizing pitfalls…

Customer Support Team

Having instant access to your tickets can be vital for keeping your customers happy!

In today’s market conditions, every business’ customer is placed at the center of their products and services. Whether it’s to build a new product, or improve an existing service, the customer expresses their requirements and a business must fulfill them in time lest the customers move on to their competitors. Considering this fact, it comes as no surprise that running a successful business involves keeping your existing clients happy at all times, and resolving their…

Customer Support System

Get your sales, marketing and customer support on the same page

Businesses are well aware of the internal pit fights that most of their managers have to deal when managing their sales and marketing teams. But, many a times the customer support just goes under the scanner. What many managers fail to realize is that customer support is the organic extension of both sales as well as marketing. Today, the fact of the matter is that customers are willing to shell out more money if they…

Customers Feedback

Getting to the root of the problem – use your customers’ feedback to reduce product failings

If you already have a successful business, then you’ve done pretty well for yourself. But what is a successful business? A business like this implies that your products and services are resonating well with your clients, and that they are happy with your customer support system. From here on out, you could probably go easy with your services.   But, the question is: Should you?   Your competition is not going to sit idle and neither…

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  • Run your business from the palm of your hands
  • Have precise control over your customer service
  • Provide continuous support after each product sale
Leverage customer service platform with an online destination for 24/7 support to help your customers answer their own questions. With Kapdesk Help Center you can create a knowledge database, and customer portal that fits in seamlessly with your brand in a matter of moments. Kapdesk streamlines your support infrastructure with real time features like ticket views, prompters and necessary automations. This helps you deliver better customer service and relevant, to the point conversations.
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