Customer and support data can help grow your company more effortlessly

To make good support decisions, modern businesses need to collect and maintain extensive information about their customers and their attitudes about any and all offered products and services. Apart from providing more context and detail into a customer’s life cycle, customer information also strengthens and allows for personalization of the product mix. With better targeting, businesses can get ahead of their competition, and come up with insightful paths to take their service activities to new…

27

Dec 2016

By KapdeskCustomer SupportLeave a comment

A helpdesk can move your business to the big leagues

It’s a common notion amongst small business owners that customer relationship management is for big companies. What they fail to realize is that implementing effective helpdesk software will give their business the necessary means to stay ahead in the game. Traditionally, small businesses operated locally and did business with customers within their locality. This did ensure a steady source of revenue; however, the promise of organizational growth was somewhat slim. With the advent of the…

22

Dec 2016

By KapdeskOthersLeave a comment

Augment your internal operations with a shared team inbox

Over the last couple of decades, businesses have been undergoing drastic changes in how they operate within their environments. Whether it’s keeping a tab on all the internal activities, or interacting with partner entities and end-consumers, most businesses in the modern age have had to constantly reinvent themselves just to maintain the status quo and maintain their competitiveness. A major and important factor that has directly affected this paradigm shift has been a boom in…

10

Oct 2016

By KapdeskTeam InboxLeave a comment

Optimize your customer interactions with a better help desk

Every business manager will agree that effectively managing their customers’ enquiries and tickets can put an immense load on the customer support system. This is especially true when a business is exponentially increasing their customer base, and trying to serve to their needs together. In such scenarios, most businesses are faced with two options – either bring in more helpdesk executives to cater to more customers, or make the Helpdesk Software smarter in recognizing pitfalls…

06

Oct 2016

By KapdeskOthersLeave a comment

Understanding why ticket time tracking is important, and why you need it!

Time management is very important, and more so than ever in the modern context. The importance of time management is being increasingly recognized by businesses globally – especially in the context of delivering quality customer service to their valuable clients. Generally, when a ticket is issued and sent to the business, the customer in question would want it to get resolved at the earliest time possible. And, it is implicitly understood that your customers are…

03

Oct 2016

By KapdeskTicketingLeave a comment

Improving your ticketing and customer support with a powerful helpdesk software

It’s an everyday challenge for organizations to deal with the onslaught of service requests that come through their way. While troubleshooting and resolving issues to close tickets is the primary responsibility of your customer support team, more often than not, they end up spending precious time tracking and managing tickets that are coming their way. This kind of operational task takes their time away from what’s important and needs their attention right away. The task…

12

Sep 2016

By KapdeskTicketingLeave a comment

Product launches should be exciting for your customers as well as your customer support team

As a business, launching a successful product involves being ready for the impact that it will have on your existing customer base, as well as your company. Although, the product and the new features that will come along can be exciting for both your new and prospective customers, they also come with their own challenges, as they bring along change for your existing customers. When your brand is preparing for the launch of a product,…

25

Aug 2016

By KapdeskCustomer SupportLeave a comment

Integrating Google Analytics into your knowledge base can make all the difference

A knowledge base is very valuable for any organization, and this fact is irrefutable. Having the most relevant and useful information in your knowledge base is very important if you want your business to prosper. The challenge of getting visitors to your website and making them consider your product is a humongous challenge. And this can be made easy if you have a good knowledge base to start with. There are a multitude of ways…

29

Jul 2016

By KapdeskOthersLeave a comment

Not all of your customers are worth keeping

Despite the best of your efforts, at times you’ll come across a customer that will prove to be very difficult to handle. You can exhaust all of your resources and yet be unable to deliver satisfactory results to their individual needs. Let’s get into the nitty-gritty of when it’s time to let a customer go. Some customers just can’t be pleased Sometimes a support problem comes along that is just not possible to solve. Questions…

13

Jul 2016

By KapdeskOthersLeave a comment

Let’s focus on making customer service more personal

Customer service is a concept that’s often talked about as an afterthought, and very few people realize its true importance in building substantial customer relationships. A customer service with a hint of personalization can make all the difference between a service that customers would like to use, and one that people don’t really care about. Understanding the benefit of personalization Personalization is all about going beyond the monotonous and repetitive process that makes your whole…

30

Jun 2016

By KapdeskCustomer ServicesLeave a comment

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