Customer Support System

Stepping into the future with machine learning is the next big idea for businesses

Implementing a help desk software within a business is never an easy task. During this process, a reasonable concern that arises is whether it can provide the expected return on your investment. A well-established customer support system is adept at organizing large amounts of data. With this big data management, business owners can make more informed decisions in order to improve their business. But that’s easier said than done. Making sense of all that incoming…

Social Media Support

Social customer care in today’s times is more important than you think

Transitioning into the “age of the customer” has forced businesses – both established as well as new comers – to distinguish themselves from their competitors and come out at the top. Not all of these distinctions can be made in terms of pricing or another parameter related to monetary gains. Instead, they need to venture into more intangible concepts, such as building a trustworthy brand image, an approachable personality, and always being there for the…

Customer Loyalty

Customer learning – one of the best tools for improving customer loyalty

For every business, irrespective of the industry, cost of acquiring a new customer is pretty high when compared to a customer who has been coming back to purchase from you. Such customers are loyal to you, even when you’re not executing sales or experiencing low on-boarding. Loyal customers are responsible for a constant stream of revenue through repeat purchases over their entire life cycle. Moreover, they are also extremely likely to recommend your business within…

Help Desk Ticketing System

Adopting a Help desk Ticketing System Eliminates Your Customer Service Bottleneck

Whether you are serving only a small group of customers locally, or based in multiple locations internationally, all your customers have certain expectations from your business when it comes to the products and services. As your customer user-base starts growing exponentially, it can put an immense load on your customer service operations and put an extensive load on your customer service agents. This can reduce the efficiency of your customer support and exhaust your agents,…

Good Customer Service

Should you be investing in a good customer service suite?

Ever wondered why Customer Service Software exist when you already have access to the most competent support representatives and agents? Well, it all comes down to one important drawback – all humans have limitations. And this is exactly where technology can be used to complement a good agent. With such a powerful team composition, not only can you ensure that your agents are working at maximum productivity, but doing so in the most efficient manner….

Customer Support System

Query Resolution: Accelerate your customers’ queries with quicker solutions

You’ve set up your business, produced enough products to service millions of customers, and hired people to manage its distribution. You’re happy with what you’ve created. But what about your customers? Are they also satisfied with your product? Are they coming to you with any problems they face? And how long are you taking to reply to them? No product is perfect, and as such, bugs and minor issues always tend to creep up during…

Customer Service Team

How can you keep your service team constantly engaged and motivated?

Happy and motivated employees = Happy customers = A booming business Running a successful business sounds simple and straightforward. However, it’s obviously easier said than done. Especially when you consider the fact that you need to maintain the needs and requirements of hundreds and thousands of people within your company, all while ensuring that your internal operations are functioning smoothly to keep your customers happy. By clear logic, it can be quickly determined that delivering…

Customer Service Glossary

Important Terms in Customer Service Glossary – Kapdesk

If you’re new to customer service, chances are that you haven’t had enough time to acquaint yourself with all the jargon that is used by your peers. Well, we’ve made a comprehensive guide on the most commonly used terms, and what they mean to a customer support representative and a business. Administrator – The administrator is responsible for overseeing the entire customer support operations as well as the help desk software, right from when the…

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  • Run your business from the palm of your hands
  • Have precise control over your customer service
  • Provide continuous support after each product sale
Leverage customer service platform with an online destination for 24/7 support to help your customers answer their own questions. With Kapdesk Help Center you can create a knowledge database, and customer portal that fits in seamlessly with your brand in a matter of moments. Kapdesk streamlines your support infrastructure with real time features like ticket views, prompters and necessary automations. This helps you deliver better customer service and relevant, to the point conversations.
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