Customer Support Team

Customer and support data can help grow your company more effortlessly

To make good support decisions, modern businesses need to collect and maintain extensive information about their customers and their attitudes about any and all offered products and services. Apart from providing more context and detail into a customer’s life cycle, customer information also strengthens and allows for personalization of the product mix. With better targeting, businesses can get ahead of their competition, and come up with insightful paths to take their service activities to new…

Customer Support Software

What does the future of customer support hold when coupled with technology?

Conventional customer support is increasingly becoming obsolete with the rise of innovative and practical applications of technology in bringing businesses and customers closer. Whether it’s big data processing for building more accurate customer profiles, live web chat to give real-time support to your customers, or taking your business with you wherever you go with mobile support, customers’ expectations from businesses have continuously been increasing. And it’s up to aspiring businesses to keep their customers’ attention…

Social Media Support

Social customer care in today’s times is more important than you think

Transitioning into the “age of the customer” has forced businesses – both established as well as new comers – to distinguish themselves from their competitors and come out at the top. Not all of these distinctions can be made in terms of pricing or another parameter related to monetary gains. Instead, they need to venture into more intangible concepts, such as building a trustworthy brand image, an approachable personality, and always being there for the…

Customer Service Analytics

Integrating Google Analytics into your knowledge base can make all the difference

A knowledge base is very valuable for any organization, and this fact is irrefutable. Having the most relevant and useful information in your knowledge base is very important if you want your business to prosper. The challenge of getting visitors to your website and making them consider your product is a humongous challenge. And this can be made easy if you have a good knowledge base to start with. There are a multitude of ways…

Help Desk Software

What you should know before integrating social media in your helpdesk

A business’ social media support presence can have an impact on both its reputation as well as its bottom line. This emphasizes the need to be proactive with incoming customers and create a program on a social media platform that will provide consistent benefit to them. It is common knowledge that social platforms are very powerful and effective when it comes to marketing and advertising. Popular platforms such as Facebook, Twitter and Instagram are emerging…

Kapdesk can add value to your business. Let us tell you how.
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  • Run your business from the palm of your hands
  • Have precise control over your customer service
  • Provide continuous support after each product sale
Leverage customer service platform with an online destination for 24/7 support to help your customers answer their own questions. With Kapdesk Help Center you can create a knowledge database, and customer portal that fits in seamlessly with your brand in a matter of moments. Kapdesk streamlines your support infrastructure with real time features like ticket views, prompters and necessary automations. This helps you deliver better customer service and relevant, to the point conversations.
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