Common answers for frequently asked questions
Managing a horde of incoming customers who have the exact same issue can get stressful for
your service executives. Deliver quick answers to the most common queries, and let your
executives work on the more pressing matters.
question only once
Is your support team too encumbered to support your customers as well as maintain knowledge base articles? With a simple button, allow your agents to automatically create articles through the email inbox while they are solving the customers’ problems.
Categorizing and Tagging
Search made easy
Whether your content is in the form of simple text, images or video tutorials, categorizing your content with the relevant tags and labels can make searching for the right information as simple as taking a cookie from the cookie jar.
Because your brand
Make your knowledge base more visually appealing and match it thematically with your brand. With provisions for rich text formatting, HTML and CSS, create the perfect image for your business with logo placement and a matching color theme.
Know which articles
to write about
With built-in analytics, Kapdesk can help you recognize the most popular topics that your customers are searching about. If an article doesn’t exist for an issue, your team can get to creating a relevant solution and adding it to the knowledge base.