True knowledge starts with a strong base

With a searchable and mobile-ready knowledge base, solutions come lightning-fast.

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Common answers for frequently asked questions

Managing a horde of incoming customers who have the exact same issue can get stressful for
your service executives. Deliver quick answers to the most common queries, and let your
executives work on the more pressing matters.

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Auto-Create Articles

Answer each
question only once

Is your support team too encumbered to support your customers as well as maintain knowledge base articles? With a simple button, allow your agents to automatically create articles through the email inbox while they are solving the customers’ problems.

Categorizing and Tagging

Search made easy

Whether your content is in the form of simple text, images or video tutorials, categorizing your content with the relevant tags and labels can make searching for the right information as simple as taking a cookie from the cookie jar.

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Custom Branding

Because your brand
is unique

Make your knowledge base more visually appealing and match it thematically with your brand. With provisions for rich text formatting, HTML and CSS, create the perfect image for your business with logo placement and a matching color theme.

Proactive Reports

Know which articles
to write about

With built-in analytics, Kapdesk can help you recognize the most popular topics that your customers are searching about. If an article doesn’t exist for an issue, your team can get to creating a relevant solution and adding it to the knowledge base.

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Kapdesk can add value to your business. Let us tell you how.

LET'S HAVE A CONVERSATION

  • Run your business from the palm of your hands
  • Have precise control over your customer service
  • Provide continuous support after each product sale
Leverage customer service platform with an online destination for 24/7 support to help your customers answer their own questions. With Kapdesk Help Center you can create a knowledge database, and customer portal that fits in seamlessly with your brand in a matter of moments. Kapdesk streamlines your support infrastructure with real time features like ticket views, prompters and necessary automations. This helps you deliver better customer service and relevant, to the point conversations.
Adjetter Media Network Pvt. Ltd. #25, Vruddhi Complex, 6th Cross, Leela Palace Road, Next To Sri Ayyappa Temple, Kodihalli
Bangalore
Karnataka
560008
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