LIVE CHAT SOFTWARE

Our Last Seen is 24x7 Online!

Reach out to your customers instantly and directly.

Your customers are getting smarter and so should your business. Adding a Live Chat application to your website gives your customers a quick access to your agents and makes problem-solving an instant task.

chat-1n
KAPDESK’S REAL-TIME SUPPORT
Deal with real issues in real time!

How does it feel to have solutions when you need them? Amazing, doesn’t it?

Kapdesk allows your customers to reach you whenever they feel the need.

With live business chat feature solve your customer’s issues one-to-one and generate instant tickets. Engage in a proactive manner with your customers and make the experience worthwhile.

CROSS-SELL & UPSELL
Convert your leads into customers

Using the live web chat application, you can convert your leads into costumers.

With Kapdesk, you can easily view the visitors’ activity on your website. This allows you to interactively engage the customer and help them make better decisions by providing options that will go better with their buy. This greatly increases the chances of conversion and sales.

chat-2
chat-3
AUTOMATED RESPONSES
Automation is where all the fun is!

We are living in an era where automating your business is going to take you places.

Live chat is all about being instant with replies. Begin conversations even when you are not at your desk. We understand that your business keeps you busy because of which there are chances of you missing out on resolving the queries. With Kapdesk, you can set default message templates and allow the system to send messages to your customers on your behalf. Be it an enquiry, feedback or complaint, get back to them instantly and keep the conservation going.

CONVERTING YOUR CHATS INTO ENQUIRIES
Make the most of that conversation

Kapdesk’s live chat feature has just made generating tickets easier for you. The live chat feature can easily convert an enquiry or feedback coming in from your customers into a ticket. You can also assign the generated ticket to any of your agents internally.

chat-4
chat-5
CHAT ROUTING
A smooth sailing conversation requires a stress-free agent!

If there are multiple agents dealing with multiple chat windows, then the system will automatically allocate the customers to the agents with the least number of active windows.

CHAT SETTINGS CONFIGURATION
Setup your playground

Configure your chat setting by adding default names and identity to your chat box. You can also set protocols for different team chats.

You can also create different chats for your sales and support teams.

chat-6
Kapdesk can add value to your business. Let us tell you how.

LET'S HAVE A CONVERSATION

  • Run your business from the palm of your hands
  • Have precise control over your customer service
  • Provide continuous support after each product sale
Leverage customer service platform with an online destination for 24/7 support to help your customers answer their own questions. With Kapdesk Help Center you can create a knowledge database, and customer portal that fits in seamlessly with your brand in a matter of moments. Kapdesk streamlines your support infrastructure with real time features like ticket views, prompters and necessary automations. This helps you deliver better customer service and relevant, to the point conversations.
Adjetter Media Network Pvt. Ltd. #25, Vruddhi Complex, 6th Cross, Leela Palace Road, Next To Sri Ayyappa Temple, Kodihalli
Bangalore
Karnataka
560008