Reach out to your customers instantly and directly.
Your customers are getting smarter and so should your business. Adding a Live Chat application to your website gives your customers a quick access to your agents and makes problem-solving an instant task.
How does it feel to have solutions when you need them? Amazing, doesn’t it?
Kapdesk allows your customers to reach you whenever they feel the need.
With live business chat feature solve your customer’s issues one-to-one and generate instant tickets. Engage in a proactive manner with your customers and make the experience worthwhile.
Using the live web chat application, you can convert your leads into costumers.
With Kapdesk, you can easily view the visitors’ activity on your website. This allows you to interactively engage the customer and help them make better decisions by providing options that will go better with their buy. This greatly increases the chances of conversion and sales.
We are living in an era where automating your business is going to take you places.
Live chat is all about being instant with replies. Begin conversations even when you are not at your desk. We understand that your business keeps you busy because of which there are chances of you missing out on resolving the queries. With Kapdesk, you can set default message templates and allow the system to send messages to your customers on your behalf. Be it an enquiry, feedback or complaint, get back to them instantly and keep the conservation going.
Kapdesk’s live chat feature has just made generating tickets easier for you. The live chat feature can easily convert an enquiry or feedback coming in from your customers into a ticket. You can also assign the generated ticket to any of your agents internally.
If there are multiple agents dealing with multiple chat windows, then the system will automatically allocate the customers to the agents with the least number of active windows.
Configure your chat setting by adding default names and identity to your chat box. You can also set protocols for different team chats.
You can also create different chats for your sales and support teams.