Choose the Right Plan for Your Business

Professional

Provide faster, smarter, and personalized customer care with Kapture.

1499user/month/annually*

Enterprise

Use advanced feature to integrate with your complex workflows & existing systems

2499user/month/annually*
Professional
OMNICHANNEL SUPPORT
  • Email, Web, Chat, Call queries on one dashboard
  • Email Insights
  • View entire case history in a single view
  • Single sign on
  • Create Sub tickets
MARKETING AUTOMATION
  • Ready-to-use email templates
  • Mass Email
  • Marketing Campaigns
  • Campaigns Management
DISPOSITION METRIC
  • Service process improvement meausrement
  • Rule based disposition
  • Inter department ticket assignment
CALL CENTER MANAGEMENT
  • Outbound calling
  • Inbound calling
  • Call recording
  • Agent Rostering
  • Shift / Leave Management
  • Trigger based call routing
SET ALERTS & SLA’s
  • Tag keywords to trigger escalations
  • Set timers and auto notifications
  • Real time monitoring of SLA achievement
CUSTOMER 360 VIEW
  • customer interaction from all mediums
  • View entire customer history
  • View order related details
REPORTS
  • Get Ticket analysis report
  • Agent performance
  • View custom reports as you desire
SUPPORT
  • Call Support
  • Email Support
  • Chat Support
  • 24/7 Agent Availability
FIELD SERVICE OPERATIONS
  • Field Service tickets management
  • Mobile App
  • Customer Visit mapping
  • GPS enabled
GOOGLE INTEGRATION
  • Email Integration
  • Calendar
Enterprise

Everything in Professional Plus...

ADVANCED API INTERGRATION
  • Development support
  • API's for custom integrations
CUSTOM TICKET WORKFLOW
  • Ticket workflow based on rules
  • Customized ticket allocation/ disposition
SOCIAL MEDIA TICKETING
  • Manage reviews
  • Reply to social media tickets
  • Assign tickets internally
KNOWLEDGE MANAGEMENT SYSTEM
  • Training & Assesment modules
  • Employee Community / Forums
  • Internal Team Collaboration tool
  • Instant notifications & Alerts
ADVANCED CHAT TICKET MODULE
  • Route chat based on order, refund or any other case
  • Chat assignment to agent based on query
  • Chat Analytics
DYNAMIC REPORTING
  • Route chat based on order, refund or any other case
  • Chat assignment to agent based on query
  • Chat Analytics
ADVANCED CHAT TICKET MODULE
  • Route chat based on order, refund or any other case
  • Chat assignment to agent based on query
  • Chat Analytics
FAQ's

How ca n I subscribe to your services?

You can Request a Demo or check out our Free Trial to know how Kapture works and help your business. You can also drop us a mail at sales@kapturecrm.com. Once the mail is received, our Sales executive will get in touch with you and help you with product insight and payment process.

Is there a minimum no. of users required to purchase your software?

There is no limit on the minimum number of users. You can avail offers based on the increased number of users.

How can I request for a demo?

You can check out our demo page or you can drop a mail to sales@kapturecrm.com. Our product expert will connect and demo will be scheduled as per your convenient time.

How many users can I add for the free trial?

You can add up to 7 users/employees for the free trial. In case you need to add/ remove any more users our support team will be happy to guide you.

How long is the free trial?

The free trial lasts up to 30 days.

What if I want to go for an enterprise plan after I purchased a basic plan?

You can upgrade the plan by getting in touch with us. You can connect with us at +91-7899778899 or drop a mail at payment@adjetter.com. Our team will get in touch with you and help with the upgrade.

How is the billing done?

At Kapture we follow an annual subscription. However, we can do quarterly subscriptions depending on your requirements and workflow.

Is my data safe?

Kapture is a robust cloud-based platform that offers you all the latest security updates to make sure your data is 100% secure, all the time. We have real-time data back-up across multiple servers and multiple locations that provide a high level of protection in case data recovery is required.

What integrations are provided in your CRM?

Any software can be integrated with Kapture CRM if the API is provided. We have 100+ ready-to-use API’s for seamless integration. You can get more information here.

Can your CRM be integrated with social media platforms?

Yes, we offer all standard social media platform integration that helps you with live client interaction and can help you in capturing feedback and reviews.

Can you customize your CRM based on our workflow?

Yes, Kapture CRM is a cloud-based SaaS product which offers all-round customization to meet all your organizational needs. We also offer integration with all the standard API’s.

How do I cancel my subscription?

Just drop a mail to help@kapturecrm.com requesting for cancellation.

Kapdesk can add value to your business. Let us tell you how.
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LET'S HAVE A CONVERSATION

  • Run your business from the palm of your hands
  • Have precise control over your customer service
  • Provide continuous support after each product sale
Leverage customer service platform with an online destination for 24/7 support to help your customers answer their own questions. With Kapdesk Help Center you can create a knowledge database, and customer portal that fits in seamlessly with your brand in a matter of moments. Kapdesk streamlines your support infrastructure with real time features like ticket views, prompters and necessary automations. This helps you deliver better customer service and relevant, to the point conversations.
Adjetter Media Network Pvt. Ltd. #25, Vruddhi Complex, 6th Cross, Leela Palace Road, Next To Sri Ayyappa Temple, Kodihalli
Bangalore
Karnataka
560008