What’s better than your customers helping themselves?

With Kapdesk, your customers can easily gain knowledge and get solutions to their
queries without having to get in touch with your support executives.


Enable your customers to not only help themselves but also each other
through an extensive knowledge base, an active community forum, and a
personalized customer portal.


Knowledge base

Maintain an easy-to-access information
bank that allows your customers to
search for a solution to their query
in a jiffy!


Community forums

Foster engagement amongst your
customers with a community forum
that lets them help each other on a
common issue.


Online portal

A central portal for your customers
to keep track of their requests and
community messages.

Knowledge base

Bank on your

Reduce the number of incoming tickets by creating a knowledge base of articles for the common issues that are plaguing your customers. Within the knowledge base, let your customers easily go through an FAQ section that covers solutions to all the burning questions.


Community forums

When people
come together,
good things happen

Letting your customer base work together is highly underrated. A community forum lets your customers engage in dialogue with each other to brainstorm and suggest solutions quicker. In addition, your customers can also provide valuable feedback pertaining to your products and services.

Customer portal

Happiness is everything
under one umbrella

Let your customers keep track of all their support requests from a central customer portal. Whether it’s an old support ticket, or a new pending one, or even a community forum post, deliver all the relevant information in one place.


Availability is reliability

The right solution for your support team is now also in the
palm of their hands.

Integrate third-party business applications to get the out-of-the-box experience that suits your unique business needs.

Kapdesk can add value to your business. Let us tell you how.
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  • Run your business from the palm of your hands
  • Have precise control over your customer service
  • Provide continuous support after each product sale
Leverage customer service platform with an online destination for 24/7 support to help your customers answer their own questions. With Kapdesk Help Center you can create a knowledge database, and customer portal that fits in seamlessly with your brand in a matter of moments. Kapdesk streamlines your support infrastructure with real time features like ticket views, prompters and necessary automations. This helps you deliver better customer service and relevant, to the point conversations.
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