Social Media Channel

Socialize from your desk

With Kapdesk Inbox, manage conversations from your multiple social media channels in one place. Understand your customers, their feedback and concerns, and proactively improve your value propositions to serve them better. With Kapdesk, empower your customer support executives to deliver on the customers’ expectations efficiently.

A like is all you need to make the customer engagement great!

Kapdesk in a relationship with Facebook! This means, that you can now have better conversations with your loved customers.

Get all your wall posts and direct messages in your Kapdesk inbox
Intelligently convert relevant wall posts and direct messages into tickets
Queries raised by the same customer will get attached to the appropriate ticket
The days of scavenging Twitter are over!

Kapdesk can be configured to fetch tweets and direct messages for your business and brands, and automatically convert them into tickets.

Allow your customers to make support requests and provide feedbacks on Twitter
The issues can be auto-assigned to the relevant team.
Monitor and respond to the latest queries raised on Twitter, all from your Kapdesk inbox
Kapdesk can add value to your business. Let us tell you how.
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  • Run your business from the palm of your hands
  • Have precise control over your customer service
  • Provide continuous support after each product sale
Leverage customer service platform with an online destination for 24/7 support to help your customers answer their own questions. With Kapdesk Help Center you can create a knowledge database, and customer portal that fits in seamlessly with your brand in a matter of moments. Kapdesk streamlines your support infrastructure with real time features like ticket views, prompters and necessary automations. This helps you deliver better customer service and relevant, to the point conversations.
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