Kapdesk’s Team Inbox feature allows you to collaborate with other agents and teams to resolve customer issues faster.
With Kapdesk Inbox there is no question about ownership. Just assign an email to your team member, a delegate or yourself for that matter. It is a lightweight functionality which helps the entire team to come together on one platform and respond to queries with perfection.
Communicate within the teamThere is always a chance of email threads getting lost in the midst of customer support operations. With Kapdesk’s email inbox at hand, you can categorize your emails and negate the possibility of mismanagement.
Respond in unityIt is important to respond to each and every query coming from a customer. Take control of any kind of email influx into the system and make sure that every query is being catered to.
Make it a team effortCustomers can send questions to firstname.lastname@example.org and requests to email@example.com with ease. With fine control over your conversations, employee performances can also be regularly checked at set intervals.
Is your customer service executive trying to solve an issue that can be better handled by a salesperson? Kapdesk’s Team Inbox feature allows you to collaborate with agents and teams to resolve customer issues faster.
The Team Inbox feature is embedded with an internal chat option so that collaboration is instant and seamless. It is a lightweight tool that helps the entire team to come together on one platform, get a 360⁰ view of the ticket, and respond to all queries with perfection.
A major advantage of using a shared inbox is that you can eliminate delays that are usually present in conventional mediums like email. You can also ensure that every spent moment is productive, as different teams come together to solve issues in the least time possible using a shared mailbox.
Avoid situations where multiple employees are responding to the same customer. Since every employee can view a ticket in its entirety using a shared mailbox, a single response with the consensus of the team can be delivered to the customer. Email collaboration reduces confusion and ensures that the relationship with the customer is built on trust and transparency.
Personnel from various departments can now brainstorm proactively, whether they are at the office, on the go, or at home. With a shared inbox, agents can pitch ideas that may pertain to innovation or refinement, and obtain feedback from their colleagues instantly. This facilitates a business that is continuously adapting and growing.