With Kapdesk voice, your agents are much more capable than before. Using Kapdesk voice they can provide support to customers and engage in interesting conversations. With you not having to buy any hardware, the setup is as hassle-free as it gets.
Setting up the Kapdesk’s phone channel is easy and the integration with cloud telephonic number is seamless.
Kapdesk voice ticketing system converts all your call related queries and feedbacks into tickets. These tickets are assigned to expert agents so that they will be dealt with instantly. The tickets can be assigned different priorities which will allow your agents to understand the severity of the situation.
With Kapdesk voice, all the customer detail is available to you even before your agent starts the conversation. From the customer preferences to whom the customer spoke last to, all of this information allows your agents to help the customer in a much more convenient fashion
Kapdesk allows you to record calls and makes them accessible to you in no time. Every call that’s being attended by your agents is available to you online as soon as the call ends. Allowing you to monitor performance and ensure that the best service is being delivered.
With Kapdesk Call graph you can gain insight and measure your agent’s productivity. From how many calls were received and how many were attended to, how many went unattended, the call duration, the tickets created and the one’s resolved, all of this and more is delivered to you. This ensures that all relevant information is available at your fingertips.
Kapdesk gives you one single dashboard for all the different numbers, different geographies and teams. Implying, that multiple different numbers for different geographical locations can all be managed from a central control center. So that, you cut down on the complexity and add in to the productivity.
Kapdesk allows you to integrate with any telephony partner that you desire, allowing you to have the final say when it comes down to your customers.
Kapdesk recommends Ozontel and Twilio as partners for India and United States respectively!