Voice Support

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Nothing makes it as personal as a phone call!
Very easy to set up
A phone conversation is a great way to start an interesting conversation

With Kapdesk voice, your agents are much more capable than before. Using Kapdesk voice they can provide support to customers and engage in interesting conversations. With you not having to buy any hardware, the setup is as hassle-free as it gets.

Setting up the Kapdesk’s phone channel is easy and the integration with cloud telephonic number is seamless.

Get tickets when you need them most
The right solutions start with ticketing

Kapdesk voice ticketing system converts all your call related queries and feedbacks into tickets. These tickets are assigned to expert agents so that they will be dealt with instantly. The tickets can be assigned different priorities which will allow your agents to understand the severity of the situation.

Know your customers before the conservation begins
Have all you need and more and be ready for that conversation

With Kapdesk voice, all the customer detail is available to you even before your agent starts the conversation. From the customer preferences to whom the customer spoke last to, all of this information allows your agents to help the customer in a much more convenient fashion

Record and analyze
Know everything that’s important and more!

Kapdesk allows you to record calls and makes them accessible to you in no time. Every call that’s being attended by your agents is available to you online as soon as the call ends. Allowing you to monitor performance and ensure that the best service is being delivered.

With Kapdesk Call graph you can gain insight and measure your agent’s productivity. From how many calls were received and how many were attended to, how many went unattended, the call duration, the tickets created and the one’s resolved, all of this and more is delivered to you. This ensures that all relevant information is available at your fingertips.

A single dashboard view for everything
Control all that’s important from one place

Kapdesk gives you one single dashboard for all the different numbers, different geographies and teams. Implying, that multiple different numbers for different geographical locations can all be managed from a central control center. So that, you cut down on the complexity and add in to the productivity.

Integration - no bar
Compatibility issues is a thing of the past!

Kapdesk allows you to integrate with any telephony partner that you desire, allowing you to have the final say when it comes down to your customers.

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Kapdesk recommends Ozontel and Twilio as partners for India and United States respectively!

Kapdesk can add value to your business. Let us tell you how.
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LET'S HAVE A CONVERSATION

  • Run your business from the palm of your hands
  • Have precise control over your customer service
  • Provide continuous support after each product sale
Leverage customer service platform with an online destination for 24/7 support to help your customers answer their own questions. With Kapdesk Help Center you can create a knowledge database, and customer portal that fits in seamlessly with your brand in a matter of moments. Kapdesk streamlines your support infrastructure with real time features like ticket views, prompters and necessary automations. This helps you deliver better customer service and relevant, to the point conversations.
Adjetter Media Network Pvt. Ltd. #25, Vruddhi Complex, 6th Cross, Leela Palace Road, Next To Sri Ayyappa Temple, Kodihalli
Bangalore
Karnataka
560008